Category Archives: Business

“Like Us On Facebook”

Like Us On Facebook!

It’s the sort of phrase that begs for an exclamation point. It’s not a question, but an order. If read aloud, Sally Fields would narrate it: LIKE ME!

Facebook is entrenched in the day to day lives of users, with more than 2 billion monthly active users  worldwide (Facebook MAUs), a number so large it is often used as an hyperbole (I love this candy so much I swear I could eat 2 billion pieces), but in this case it’s the real deal. Facebook remains the most-used social media site among all ages, reaching a whopping 64% of Americans over age 12 (source: hootsuite.com), with more than 1.3 billion messenger users (source: DMR, Sept 2017). Continue Reading …

The Best Customer Service Happens When No One is Listening

The Best Customer Service

As the meeting commenced, the director announced to the team that an informal survey had been conducted, the results of which would be shared with everyone. Not only had they called customers to ask what they thought of their reps, but they also reviewed call recordings and email exchanges to better understand the quality of service they had been providing to their clients. Continue Reading …